Pleiades

Service Suite Mobile aka FieldWorker (9.7.1 GA)

MA installers

Installation

The apps for iOS and Windows 10 should be downloaded from their respective app stores.

Install MA for Android tablet or phone

Install Supervisor MA for Android tablet or phone

Certificate for iOS FieldWorker

Apple mandates that HTTPS is used for communication between the Service Suite server and the Fieldworker app. This requires the installation of a certificate on the iPad, prior to connecting to a 9.7 instance. Use one (or both) of the links shown below to download and install the certificate on your iPad.

Important:

Once the certificate is installed, you will also need to trust the root certificate (as these are self-signed certificates). Go to Settings > General > About > Certificate Trust Settings. Under "Enable full trust for root certificates," turn on trust for the certificate you have just downloaded.

N.B. The HTTPS configuration link should be used once the certificate is successfully installed.

Certificate for ssemea971-1.heptet.com

Certificate for ssemea971-2.heptet.com

Certificate for ssemea971-3.heptet.com

Certificate for esp-ss971-1-app-vm.centralus.cloudapp.azure.com

Configuration

These configuration links are applicable to all platforms

Point Service Suite Mobile to ssemea971-1 using HTTP

Point Service Suite Mobile to ssemea971-1 using HTTPS (required for iOS)

Point Service Suite Mobile to ssemea971-2

Point Service Suite Mobile to ssemea971-2 using HTTPS (required for iOS)

Point Service Suite Mobile to ssemea971-3

Point Service Suite Mobile to ssemea971-3 using HTTPS (required for iOS)

Point Service Suite Mobile to Azure (US Instance 1) using HTTP

Point Service Suite Mobile to Azure (US Instance 1) using HTTPS

Service Suite Supervisor

If you are using both the Mobile and Supervisor apps, to configure the Supervisor app, you must first start the Mobile app, sign in, tap the Main Menu button in the upper-left corner, and then tap the Supervisor option

IMPORTANT: The first time you run your apps, it is important that you start the Mobile app first and then launch the Supervisor app from the Mobile app. This will configure the Supervisor app to communicate with the server

After this first time, you can choose to start the Supervisor app at any time from either the Mobile app or the desktop icon.